Desience Dispatch Customer Testimonials

“The Operation Control Center is required 24 hours a day all 365 days a year; we could not sacrifice on quality, durability or the opportunity to make it more ergonomically friendly for the users. Throughout our original research, visits to several other vendors and now working in the final product Russ Bassett has demonstrated they are the best partner...As you are aware initially we had some serious concerns regarding your ability to accomplish the size of this install (254 desks) in the aggressive time frame (10 days). Due to your proactive approach on this entire project, the product quality, and attention to detail, we took the risk and can confidently say we ABSOLUTELY made the right decision...” [ Read More ]
Operations Control Team
Delta Air Lines

“Your desienceDispatch Furniture met all of your high standards as we looked for technical dispatch furniture to outfit our newly constructed facility...Your product alone placed you above our competitors; but what was truly amazing and unexpected was the service provided after you were awarded the contract. Your attention to detail and willingness to develop a design that worked uniquely for us was outstanding. It was as if we were your only customer.” [ Read More ]
Michael T. Muskovin
Data/Radio Systems Manager
Ottowa County Central Dispatch Authority

“After careful review of the RFP's, the Bristol Tennessee Emergency Communications District Board of Directors voted unanimously to award the purchase contract to your company.” [ Read More ]
Virginia D. Smelser, ENP
Communications Manager
Bristol Tennessee Emergency Communications District

“I am very please with the outcome and the amount of effort and follow up that has been done by your company. You and your staff have worked well with us in every aspect of our remodel. During the planning stages our experience was positive from the first quote to the final CAD drawing. Your install staff met the challenges of keeping our dispatch operation tolerable while the remodel was going on in the same room...” [ Read More ]
Kurt Wallace
Anaheim Police Communications Manager
City of Anaheim, Police Department

“I cannot list everything your company is doing well. I can only say I have never worked with a more professional group of contractors. From the customer service, to the product, through the installation a great experience. We wish all of our vendors could see how your company supports the customer. Thank you for building such a quality product. Keep up the good work!”
Johnny Wilson
Buncombe County Emergency Services

“I have told all of the surrounding Police and Fire departments about the quality of your products and have even had two other dispatch center supervisors set up appointments to see your furniture. You sales and install team was without a doubt the easiest aspect of a large dispatch upgrade. I would recommend your product to anyone who asks.”
Sergeant Dave Gamache
Yreka Police Department

“I was most impressed with the Russ Bassett furniture product and feel that it is probably the best engineered and designed of the three main manufactures that offer this type of product. I believe we can feel comfortable in recommending this product to our client.” [ Read More ]
H. Gibbs Reese, AIA
Founder & Architect
Reese Design Collaborative

“We have been very satisfied with the consoles. We have had a number of visitors from other agencies come in to look at our dispatch center and they have all been very impressed with your product. Please feel free to use us as a reference for anyone considering purchasing your consoles.”
Lieutenant Larry Cochran
Director
Rutherford County 9-1-1

“Russ Bassett was the preferred vendor for our Dispatch furniture remodel for several reasons. All of the furniture manufactures offered adjustable workstations, but your furniture provided additional features, functionality, and design. You also were able to offer added peripheral storage options and customization. The engineered personal environment air circulation and heating system for each console is unique and effective.”
John Klein
Chief Of Police
Newport Beach Police Department

“The dispatch consoles installed by your company are really taking shape. Although our project was small in size, your company was the only one that truly listened to our needs, even after several vendors had performed CAD/CAM drawings and sit visit/walkthroughs. I want to commend you and your folks for working with us in that area. And I was especially pleased that we were able to get this project through on such short notice and within our fiscal year.”
Don Wise
Fire Communications Administrative Supervisor
Verdugo Fire Communications Center

“After an extensive review of the leading manufactures offering this type of product, we confidently recommend your Desience Modular Console to our client. Although uniquely different in its operational characteristics, we found it to be extremely well designed, durable and with outstanding capabilities for power, voice and data cable management. The product virtually ‘sold itself’ to the owner. And now that the installation has been completed. The product arrived as scheduled and were installed as planned. Your personal presence and leadership at the site were instrumental in completing this difficult process. The attention to detail and cleanliness at the conclusion of work were uncommon for most installation processes. You are to be commended.” [ Read More ]
Stephanie McCrery, IIDA, KYCID
President
Reese Design Collaborative
Louisville MetroSafe Communications Center and EOC Project